HostMerch Terms & Conditions

Last updated: 11 July 2026

1. About HostMerch

HostMerch is a merchandise platform that enables boutique hotels and homestays ("Hosts") to sell branded merchandise to their guests ("Guests"). ("HostMerch", "we", "us").

Operated by EFX79 LLC, a limited liability company formed in Wyoming, USA, with its registered office at 30 N Gould St, Ste N, Sheridan, WY 82801, USA, trading as HostMerch.

2. Acceptance of Terms

By creating an account or store on HostMerch, you agree to these Terms & Conditions. If you do not agree, do not use the platform.

3. Hosts Responsibilities

As a Host you agree to:
  • Provide accurate business and banking information
  • Ensure all content uploaded to your store (logos, images, text) does not infringe third-party intellectual property rights
  • Comply with all applicable laws in the jurisdictions where you operate and sell
  • Only sell merchandise that is legal in the jurisdictions you ship to

4. Taxes

Consumer sales tax / VAT: For orders shipped to the United Kingdom, the European Union, Norway and Switzerland, HostMerch calculates the applicable sales tax or VAT at checkout, shows it before payment, includes it in the order total, and is responsible for remitting it to the relevant tax authorities as merchant of record.

Your own taxes: You (the Host) remain solely responsible for your own income, business and any other taxes arising from your earnings and payouts on the platform. HostMerch does not provide tax advice; please consult a qualified tax adviser regarding your obligations.

5. Print Fulfilment

Orders are fulfilled by Printful, a third-party print-on-demand provider. HostMerch acts as an intermediary between Hosts and Printful. Product quality, production timescales, and shipping are subject to Printful's own terms of service. HostMerch is not liable for production defects, shipping delays, or fulfilment issues caused by Printful.

6. Payments & Payouts

Guests payments are processed by Stripe. Hosts payouts are made via Stripe Connect (for supported countries) or Wise international transfer (for other countries). Payouts are subject to minimum amounts and processing times as displayed in your dashboard. HostMerch reserves the right to withhold payouts where fraud or a dispute is suspected.

7. Transfer Fees & Bank Charges

All commissions and sales commissions earned by Hosts, staff or crew members, and any other parties on the HostMerch platform will be paid via Stripe Connect (bank transfer) or Wise international transfer, as applicable.

Payments are made at the gross amount earned. HostMerch does not absorb, cover, or reimburse any fees charged by Stripe, Wise, intermediary banks, correspondent banks, or your receiving bank in connection with your payout. These fees are collected directly by the relevant financial institutions and are outside of HostMerch's control.

This includes but is not limited to:

  • Stripe payout fees or currency conversion fees
  • Wise transfer fees and foreign exchange margins
  • Intermediary or correspondent bank fees (which can range from $15–$50 per transfer for international wire payments)
  • Incoming wire fees charged by your receiving bank
  • Currency conversion fees applied by your bank

HostMerch does not know in advance what fees your bank or intermediary banks will deduct from your payment. We are not responsible for any fees deducted by financial institutions before funds reach your account. The amount you receive may be less than the commission shown in your HostMerch dashboard.

By accepting these terms, you acknowledge and accept that bank and transfer fees are your responsibility and will not be reimbursed by HostMerch.

8. Identity Verification

Hosts receiving international payouts via Wise are required to complete identity verification through Didit, a third-party KYC provider. HostMerch does not store identity documents — these are handled by Didit in accordance with their privacy policy.

9. Prohibited Use

You may not use HostMerch to sell counterfeit goods, infringing content, illegal products, or anything that violates applicable law. HostMerch reserves the right to suspend or terminate any store at its sole discretion.

10. Prohibited Content / Designs

Users may not create, upload, or sell product designs that are racist, discriminatory, hateful, inflammatory, defamatory, obscene, or illegal (including designs infringing third-party intellectual property). Any breach may result in immediate termination of the offending account and its store(s) without notice, refund, or right of appeal, at HostMerch's sole discretion.

11. Right of Termination

HostMerch reserves the right, at its sole discretion and at any time, to suspend or terminate access for any user or organisation, and to remove their account, store(s), and any associated content, with or without cause and without prior notice or liability.

12. Limitation of Liability

To the fullest extent permitted by law, HostMerch and its operating entity shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform. Our total liability to you shall not exceed the commissions paid to you in the 30 days prior to the claim.

13. Changes to These Terms

We may update these terms at any time. Continued use of HostMerch after changes are posted constitutes acceptance of the updated terms.

14. Dormant Accounts

To keep the platform's data storage lean, HostMerch may permanently delete accounts that have gone unused for an extended period. An account is considered dormant when, for 24 consecutive months, it has recorded no product sales across any of its properties and no host or invited staff member has signed in.

Before deletion, we will send a warning email to the account's contact address at least 30 days in advance. Any sign-in during that 30-day window resets the dormancy clock and cancels the pending deletion.

Deletion is permanent and covers the account and all associated data, including any sub-entities (properties), designs, uploaded logos, and any other stored assets. Deleted content cannot be recovered.

15. Governing Law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

16. Contact

For questions about these terms: legal@hostmerch.com